Orange Botswana To Improve Customer Service With New Partnership


Orange Botswana has partnered Ericsson by signing a multi-year managed services agreement that will see Ericsson manage network operations for the Orange telecom in efforts to improve customer service delivery.

This partnership has seen 27 employees from Orange Botswana join the communication and technologies service provider, Ericsson as part of the terms and conditions enjoyed by those companies.

The agreement is part of efforts by the telecom to maximize its network and IT operations with the aim to further improve customer experience and the quality of service. It will also be an extension to Ericsson’s managed services leadership and footprint across Africa.

The collaboration is part of Ericsson’s strategy to partner with network operators for managed services geared towards improved customer experience.

Ericsson will take over the responsibility of the operational management and field maintenance of the network infrastructure of Orange Botswana.

Orange Botswana will hence be able to maximise on the technical expertise and maintenance of Ericsson in order to maintain and further improve the performance of its network.

With the network infrastructure operations being taken over by the IT services provider, Orange Botswana will be able to focus on its core business which is to deliver product and services to cater for customer needs.

“This agreement with Ericsson reflects our long-standing partnership and our ongoing commitment to deliver on a simple promise: to be first for service, value, and innovation,” said Philippe Baudin, chief executive officer (CEO) at Orange Botswana.

Ericsson has signed over 300 managed services contracts in more than 100 countries and continues to provides services for networks serving large subscribers worldwide.



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